Officer, Sites

Job Description
MANAGEMENT CONTROLS

• Liaise with Team Leader/Manager Regional for his managed Site(s) to optimize operations performance (through enhancing controls, optimizing preventive maintenance, spare parts control and availability, site’s distribution…).
• Support Team lead/Manager, Regional in Keeping IHS portfolio updated and optimized through the correct and accurate reporting using as IHS Online Maintenance Application.
• Define Preventive / Routine maintenance schedules and plans (upgrades) for related sites based on the automatic scheduler within the IHS Online Maintenance Application.
• Follow up SBC preventive maintenance and ensure the work quality to be delivered as per IHS’ standard.
• Meeting weekly/Monthly SBC technicians and reporting to Team Lead/Manager, Regional all challenges.
• Ensure preventive and curative maintenance timelines along with quality are met & delivered.
• Ensure expenses are reported on time (weekly/monthly) to Team lead/Manager, Regional with all correct justifications attached. Ensure for any expense supportive document which does not meet Finance requirement (invoice should include # RC & # NC) is attached with Discharge Certificate.
• Ensure within the cluster managed that any new site added to the maintenance basket from the Rollout will be following the Hand Over processes.
• Make sure that all new power system installed on site is working as per expectation, if not, work with Engineering team for correction.
   

DIESEL CONTROLS

• Support Team Lead/Manager, Regional, Diesel & Engineering team through collecting daily accurate data without any falsification and manipulation prior to sending them to Diesel department.
• Liaise / communicate with Diesel department to track Diesel consumption, Diesel theft, installed power system performance (Solar, Hybrid, IPT, Huawei, DPC, …) and issue monthly diesel consumption report related to managed sites.
• Follow / support monthly diesel study about
• Most diesel consuming sites (set an action plan to revert the trend)
• Most inefficient sites with power system installed designed to reduce Diesel Consumption
• Confirm and monitor grid power availability at sites and proper billing with technicians.
• Availability of a tracker for all grid issues and work with utility engineer for fast resolution.
• Ensure grid and generator are not working at the same time on the ground.
   

NOC SUPPORT

Liaise / support NOC members & related team to Optimize NOC team performance following:
 

• Correct data collection from field by having our field technician transmitting correct feedback.
• Preventive maintenance validation with detailed information from the field.
• Persistent & Correct Reporting (Availability, MTTR, MTBF, failures’ reason…).
• Liaise / communicate with NOC Managers and Members to optimize NOC performance for teams.
• Support to optimize communication and validation process between Diesel Control and NOC monitoring system from one side & correct preventive maintenance validation from another side.
• Monitor issued tickets and ensured correct closing and allocation.
   

PROCUREMENT / STOCK COORDINATION

• Support Team Lead/Manager, Regional to provide optimized spare parts, consumables and equipment required for the purpose of optimizing purchasing power (prices, availability, quality, payment terms…)
• Validate with Team Lead/Manager, Regional equipment, spare parts, and consumables.
• Ensure any returned spare parts, consumables, equipment from any site is labelled clearly with tag’s number and it is returning form to be able to track the stock.
• Ensure that, for any new consumables / spare parts delivered for maintenance purposes, the damaged/replaced consumable / spare part from site will be returned with a label on it clearly indicating Site ID and Site Name.
• Monitor logistics and stock level inventory to support Team Lead/Manager, Regional in managing the refill of the related Region warehouse to avoid having any shortage of spare parts / consumables.
   

SBC MANAGEMENT

• Help Tead Lead/Manager, Regional in reporting back SBCs’ performance and difficulties faced to optimize the process of SBCs’ Ranking (capability, expertise, geographical coverage, presence, …).
• Help Tead lead/Manager, Regional to manage and resolve all issues arising from sites per various SBCs.
• Support Team Lead/Manager, Regional to validate all reported completed maintenance works.
• Push related SBCs maintenance documentation with IHS Online Maintenance Application.
• Help Team Lead/Manager, Regional to reinforce and optimize data collection from SBCs (Preventive Maintenance
• Plan & daily actualization, crucial sites data for maintenance validation, CPH, Diesel supplied, …).
• Support IHS maintenance teams to keep accurate updated data within IHS Online Maintenance Application
   

COMMUNICATION CHANNELS

• Keep open & clear communication channels with the Tead Lead/Manager, Regional, related customers representatives and operation structure.
• Liaises/communicates with Team/Lead/Manager, Regional on updates and site issues.
• Prepare required Manager, Regional and customer reports.
• Support or liaise / coordinate with other departments when required (Finance, Rollout, Legal, SAQ, Accounting, HR, Procurement…)
• Escalate any site issue that cannot be resolved to Team Lead/Manager, Regional to avoid impact as far as the business is concerned.
   

HR COORDINATION

• Observe integrity, efficiency, and performance.
• Being part of making sure IHS vision & strategy transferred are applied smoothly.
   

HEALTH & SAFETY + QUALITY CONTROL

• Make sure the Health & Safety Policy is well understood and applied.
• Make sure Quality Policy is well understood and applied by respecting process and procedures of preventive maintenance.
• Guarantee quality compliance for all sites operational aspects (consumables replacement as per preventive maintenance schedule and requirements, spare parts replacement as per curative interventions on sites.
• Guarantee correct data maintenance collection using deployed Maintenance Booklet and its correct utilization.
• Validate & guarantee correct & accurate data collection and reporting from site through preventive & curative interventions through IHS Online Maintenance Application.
• Support Team Lead/Manager, HSE with the quarterly audits to secure gap between established processed and their application is reduced to almost.
• Work hand in hand with the Manager, HSE on implementing OHSAS18001 / Occupational Health & Safety System enabling operations to operate in a healthier & reduced incident environment by releasing HIRA _ Hazard Identification & Risk Analysis completing then setting all related processes & procedures to avoid them from occurring.
   

CUSTOMER RELATIONSHIP

• Support Team Lead/Manager, Regional in applying cost effective solutions.
• Work on developing the relation with the customer or regional representative for customer.
• Monitor & Ensure customer satisfaction (No Power failure at all, sites are always clean, well maintained, quality of service is good …).
• Advise Team Lead/Manager, Regional on any customer difficulty or obstacle faced and related to Control and enhance tenants hosting; site upgrades, tenant installations, tenancy ramp up, etc.
   

TECHNICAL ENVOLVEMENT

• Always attend to sites breakdowns to reduce MTTR and resolution obstacles at any time 24/7.
• Ensure proper preventive and corrective maintenance of rectifiers, DC system units, alarm monitoring systems, Generators, Power cabinets, cooling system, tower, fence, shelters, outdoor cabinets, canopies, road access, site environment etc.
• Installation and commissioning of different types, brands, and capacities of generators.
• Ensure efficient operation of batteries and rectifiers modules to ensure good batteries autonomy when required.
• Ability to advise on the results of the reduction of earth resistance on GSM sites to ensure that earth protection is fully implemented. Moreover, availability to carry out earth improvement.
• Good understanding of Diagrams, interpretation of electrical layouts/wiring.
  Installation, termination, and commissioning of different ATS/AMF panels, Deepsea card, BE2K panels, DC & DCDG generators control panels additionally to hybrid system and solar systems.
• Ability to report every single detail with 100% accuracy. Every single detail should be given attention to make sure IHS is moving to a preventive maintenance area instead of running after failures and outages.
   

Qualifications
Required Experience & Qualifications

Technical degree or bachelor’s degree in electrical or Electromechanical.
Engineering and telecommunication are an asset.
 

Minimum Experience

A minimum of 2 years cognate experience
 

KEY PERFORMANCE INDICATOR

• 100% accurate data reporting through IHS Online Maintenance Application.
• 100% routine Maintenance Schedule is met and accomplished getting site maintenance in accordance with routine schedules.
• Sites power availability is kept at @ 99.80%.
• SBCs availability is kept at 99.80%.
• Site Supervisor availability is kept @ 99.80%.
• Repetitive site is kept at @ 00.00%
• MTTR is optimized at 2 hours.
• Make sure Customer NUR < 200.
• Minimize MTBF to nil.
• Cost reduction ideas and management.
• Guide Team Lead/Manager, Regional to optimize No of regions/No Sites & distribution.
• Support Team Lead/Manager, Regional to ensure average cost per site is reduced.
• Customer satisfaction is effective.
• Diesel Consumption reduction
• Security on site in accordance with the security company and the security supervisor.
• Ensure replaced spare parts and consumables are labelled then returned to regional WH as a confirmation that spare parts/consumables delivered previously are tracked and confirmed replaced on my sites.
   

Additional Information
Organizational Competencies

Customer Focus - People demonstrating this competency understand & exceed our customers’ needs. They develop trusted, reliable & collaborative relationships. They are consistently operating to the highest standards of service & delivery.

Innovation - People demonstrating this competency constantly seek new & improved ways to deliver our products & services. They champion engineering & skills development, and work to create a collaborative and supportive operating environment.

Integrity - People demonstrating this competency are open & honest in everything they do. They support financially & environmentally sustainable growth. They make socially responsible decisions and treat their stakeholders with respect.

Be Bold - People demonstrating this competency are thorough in analyses & decision-making. They are courageous in expanding existing markets & developing new ones. They confidently pursue appropriate financial returns and are forward-thinking and ambitious.

Sustainability- People demonstrating this competency are constantly seeking to create positive impact in the communities we serve.