Senior Manager - Sales Operations.Enterprise Business Unit
Senior Manager - Sales Operations.Enterprise Business Unit
- 1 Vacancy
- 165 Views
Experience
5 Year
Employee type
Contrat à Durée Indéterminée (CDI) , Travail à Temps PleinPosition
Cadres supérieurs / Direction générale
Offer Salary
Compétitif
For Freelance
Non
Application deadline
oct. 14, 2026
Job Description
Responsibilities
- Staff Leadership and Management:
- Governance: Ad Hoc, Strategic and Operational Meetings:
- Escalations:
- Operational Performance:
- Sales Enablement:
- Solutions Engineering:
- Solutions Delivery:
- Customer Success Management:
- Product & Solutions
- Financial - Value created through enterprise-wide business growth:
- Internal - Value created from executing enterprise-wide operations:
- Customer - Value created from Customer Engagement & Ecosystem Management:
- People - Value created through positive impact on People & Culture:
Key Performance Indicators:
- % Services / solutions delivered within SLA
- % Post-delivery issues resolved within SLA
- % Qualified opportunities with approved solution architecture and sign-off before commitment
- % Sales teams actively adopting agreed sales tools, playbooks and standards
- % Priority customers with current customer success plans and health reviews
- Customer onboarding and adoption milestones achieved within agreed timelines
- Customer value realization / success plan outcomes achieved
- Number of processes fixed and aligned to expectations
- Compliance with SIM Registration
Qualifications
Education:
Bachelor’s degree in engineering, Business Management, Sales, Marketing or a related discipline
Master’s degree in engineering, Business Management, Sales, Marketing or equivalent preferable
Fluent in both French/English
Experience:
- Minimum 8 years' experience including:
- 3 years' leadership within TELCO, Bank, Fintech, FMCG
- Experience in Public Sector, Corporate, SME market as well as Project Management are an asset
- Manager track record of 5 years or more
- At least 5 years in overall project implementation for large telecommunications or ICT projects
- Demonstrated experience in solution engineering, sales enablement, customer success, or ICT solutions deployment
Competencies
- Functional Knowledge:
- Project management
- Processes design & implementation
- Technical implementation and support
- Sales enablement methodologies, tools, playbooks and capability development
- CRM-enabled sales execution and adoption
- Solution engineering, architecture governance and technical-commercial solutioning
- Customer success management, adoption and value realization
- Market and industry knowledge
- New product development and lifecycle management
- Brand management
- Digital Marketing skills
- Customer Experience management
- Business Intelligence essentials
- Business Planning fundamentals
- Certification in ICT related fields
- Telecoms industry, technology, products and services
- Managed networks
- Cloud computing
- Data center solutions
- IP communications
- Managed security
- Fixed-mobile convergence
- M2M / IoT
- Planning and budgeting
- Resource management
- Fluent in French and English (verbal and writing)
Skills
- Analytical, organizational and planning skills
- Financial skills
- Verbal and written communication skills
- Relationship building and networking skills
- Strong process and project management skills
- Partnership management
- Negotiation skills
- Strategic thinking
- Ability to manage growth
- Ability to negotiate and partner with external businesses
- Ability to provide strategic direction and lead a diverse team
- Ability to work in a high-paced, rapidly changing environment
- Conflict management
- Leadership and management skills
- People management skills
- Presentation skills
- Problem solving skills
- Selling and consultative skills
- Strong command of both English and French
- Behavioural Qualities
- Vital behaviors: complete candor, complete accountability, get it done, active collaboration
- Able to motivate and inspire
- High energy levels
- Leadership and persuasion
- Highly motivated
- Ability to deal with high levels of ambiguity
- Assertive
- Attention to detail
- Consultative approach
- Continuous improvement in philosophy
- Emotional intelligence
- Integrity
- People interaction
- Results oriented
- Solution providing
Skills
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Job Overview
-
Experience
5 Year
-
Location
360, Rue Drouot, Akwa Douala, Douala, Littoral, Cameroon
-
Offered Salary
Compétitif
-
Qualification
Cadres supérieurs / Direction générale
-
Functional Area
Business Management
-
Degree Level
Masters
-
Industry
Télécommunications , Ventes/Développement commercial , Analyse et gestion des données , Administration -
Date Posted
il y a 3 semaines
-
Apply Before
oct. 14, 2026
MTN Cameroon
-
Site web
mtn.cm -
Location
360, Rue Drouot, Akwa Douala, Douala, Littoral, Cameroon
